Return & Refund Policy

Return & Refund Policy

Returning Items

Prior to returning any order, please contact our Customer Service team for detailed instructions:

Email: Customerservice@thegodtoy.com


We want you to be happy with your purchases. So we go to great lengths to assure you get the exact merchandise you order, delivered on time. If for any reason you are not satisfied with your order, we will be happy to accept returns within 30 days under the following guidelines


Returns Policy

Returned merchandise must be in unused condition and in its original packaging.


thegodtoy.com DOES NOT ACCEPT THE RETURN OF BATTERIES THAT HAVE BEEN CHARGED OR USED IN ANY WAY.


When packing your order for return, please be sure all the original packing material and instruction papers, and/or manuals are included.


We will be unable to process your return if parts are missing, or if items are not packed properly to avoid damage to products and their boxes and/or packages.


Please contact us for a return authorization number. Freight charges will not be refunded. The customer is responsible for insured shipping back to our shop.


International Returns

All international returns must be authorized in advance. Please email  thegodtoys@gmail.com for specific instructions. Failure to follow these instructions may result in the non-acceptance of your return.


The cost of shipping to return a product is the responsibility of the customer. thegodtoy.com does not pay international return shipping costs.


Return shipments are the legal responsibility of the customer, and all compliance issues with your selected shipper must be met. thegodtoy.com is not responsible for any non-compliance with shipping regulations where we are not the shipper of record.


Original shipping parcel protection amounts may be withheld from the return credit at the discretion of thegodtoy.com.


Unauthorized returns will be liquidated and no credit issued.


Returns Shipping Compliance Policy


Refused Shipments


If thegodtoy incurs additional shipping fees as a result of refused or returned shipments, we reserve the right to deduct those amounts from the final return credit.


Exterior Shipping Carton Damage


If a package has been damaged in shipping and it is apparent when the package arrives at your door, please REFUSE the delivery. If you have already accepted a package, and then discover that it has been damaged, contact us immediately. We'll take it from there. Be sure to save all paperwork and packing material with the damaged goods. The carrier may wish to inspect it before processing the claim. Please do not return damaged-in-shipment merchandise yourself. It could jeopardize your claim and keep you from receiving credit for the return.


Defective Merchandise


If you receive defective merchandise, please contact us for return instructions. In most cases, we will accept returns and make adjustments; however, some manufacturers prefer handling defects directly. Defects found after the product is in use usually fall under manufacturer's warranty. A customer service representative will be happy to help you determine which procedure is appropriate for you.


Lost Boxes


If you feel a box has been lost in transit, please contact us with


Missing Parts


Should you receive merchandise that is missing a part, please contact us. We will ensure that you are sent the part from our stock as appropriate.


All refunds will be returned to your payment account within five (5) working days after receiving the returned goods